Enhancing Shared Services Efficiency with B1 Discoverit
Client: Shared Services Center (SSC) of a major forestry holding company
Objective
Deploy a reliable digital tool to assess SSC performance and track employee workload in near real-time
Solution
Conducted in-depth interviews with over 300 employees and analyzed digital workflow data
Leveraged B1 Discoverit to aggregate real-time insights visualized on dynamic, daily-refreshed dashboards
Provided detailed departmental breakdowns, enabling manages to monitor real-time workload distribution, reallocate tasks when needed, and make data-driven decisions on performance-based incentives
Value delivered
An average 20% increase in process efficiency within just 12 months