B1 Discoverit
Enhancing Shared Services Efficiency with B1 Discoverit
Client: Shared Services Center (SSC) of a major retailer
Objective

  • Accelerate process execution through digital solutions. The company had previously relied on traditional analytical methods, which had reached their limits

Solution

  • Launched a one-month pilot project to identify process optimization opportunities within the SSC
  • Found and eliminated redundant process steps, established best-practice standards, partially automated workflows and implemented a digital employee offboarding system
Value delivered
  • Process costs reduced by 16%
  • Process speed increased by 15%
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