Enhancing Shared Services Efficiency with B1 Discoverit
Client: Shared Services Center (SSC) of a major retailer
Objective
Accelerate process execution through digital solutions. The company had previously relied on traditional analytical methods, which had reached their limits
Solution
Launched a one-month pilot project to identify process optimization opportunities within the SSC
Found and eliminated redundant process steps, established best-practice standards, partially automated workflows and implemented a digital employee offboarding system