B1 Discoverit
Optimizing Banking Processes with B1 Discoverit
Client: a major retail bank
Objective

  • Identify bottlenecks and opportunities to accelerate the online merchant acquiring process for small and micro businesses using B1 Discoverit

Solution

  • We conducted a four-month process analysis and hypothesis testing. Using a hybrid of process and task mining technologies within a unified solution, we identified inefficiencies affecting the speed, labor intensity and quality of the applications handling process. We pinpointed specific process steps for adjustment and optimization, and provided actionable recommendations to enhance application selection criteria, automate fraud filtering, and streamline communication between managers and clients
Value delivered
  • Uncovered potential to reduce the online onboarding process from three days to just one and developed hypothesis to reduce labor intensity by 14%
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